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CMI Management Book of the Year Awards 2012 E book Category More than ever before business success depends on standing out from the crowd and delivering authentic experiences that turn your customers into advocates for your business BOLD tells the stories of 14 companies that prove that brand building is now about completely rethinking the customer experience and redefining the relationship you have with your customers Each inspiring story is told by the executives involved who were brave enough to pursue audacious goals challenge industry norms and win BOLD puts the spotlight on Virgin Galactic Innocent O2 Air Asia X Chilli Beans Six Senses Resorts and Spas Burberry BBH The Geek Squad TNT Express JCB WWF Umpqua Bank and Zappos. Bold publicidad com These inspiring case studies demonstrate that putting purpose before profit going way beyond what customers expect and relentlessly differentiating themselves from everyone else in other words being bold in thought bold in execution and bold in measuring their success in new ways pays off Bold How to be Brave in Business and Win.